FAQ

Frequently Asked Questions (FAQ) for Gllow**

**1. What is your policy on refunds for floral gifts?** You have a window of up to two business days after your selected delivery date to request a refund or reshipment for your floral gifts. To qualify for a refund, please make your request within this period, regardless of whether your order was delivered incorrectly or not at all.

 **2. What if I miss the refund request deadline?** If the timeframe for requesting a refund has passed, we're happy to arrange a reshipment of a fresh bouquet on our next available delivery date or a later date (within 30 days). Just a reminder that reshipments can only be scheduled Tuesday through Friday due to our shipping partner's limitations.

**3. How can I initiate a refund or reshipment?** To start the process for a refund or reshipment, simply reach out to our customer support team at info@gllowco.com. We're here to help!

**4. What should I do if I'm not satisfied with the quality of the bouquet I received?** We strive for the highest quality and freshness in our flowers! If you have any issues with the quality of your delivered bouquet, please get in touch with us right away after receiving your order so we can resolve the matter promptly.

**5. What if my order arrives later than expected?** In the event that your order is delivered a day late, we kindly ask that you take a photo of the bouquet and send it to info@gllowco.com. This will allow us to evaluate the condition of the flowers and take appropriate action. Often, flowers still arrive in excellent shape due to the water we provide. If your flowers are delayed beyond one day due to shipping issues, please contact us as soon as possible for assistance.

**6. When will my order be shipped?** All flower orders are shipped overnight to ensure freshness. You will receive tracking details the evening before your scheduled delivery date, typically after 6 PM.

 **7. What shipping options do you provide?** We offer several shipping methods to meet your needs: - **Standard Shipping:** 3–7 business days - **Expedited Shipping:** 2–3 business days - **Rush Shipping:** 1–2 business days Please allow 1 to 2 business days for us to process your order. Once your package is dispatched, you'll receive an email with tracking information.

**8. How should I care for my bouquet?** - **Unboxing:** Carefully remove flowers from the box and unwrap them. Fill a clean vase with fresh water and add the flower food packet, if provided (note that some flowers may not require it). - **Care Tips:** - Change the water daily to extend the life of your bouquet. - Trim the stems at a 45-degree angle and remove any leaves below the water line. - Use a sharp knife or floral shears instead of kitchen scissors. - Position your arrangement away from heat, direct sunlight, and ripening fruits.

 **9. Important Note on Ethylene Gas:** To prolong the freshness of your bouquet, keep it away from ripening fruits and other flowers, as these can release ethylene gas that may cause wilting.

 **10. Who can I contact for questions or concerns about my order?** If you have any inquiries or concerns regarding your order, please don't hesitate to reach out to us at info@gllowco.com. We are here to assist you!